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Terms of serviceDraft

The agreement between you and us for using Refiremail: what each of us is responsible for, how billing works, and how it ends.

Draft — pending legal review. This text has not been reviewed by a lawyer and is not yet in force. Last edited 22 Sep 2026.

On this page

1. The agreement

These terms are an agreement between you and the company to be named at legal review for the use of Refiremail: the email API, the SMTP relay, inbound email, the dashboard and the campaign tools. If you accept them for an organisation, you confirm that you can bind it, and “you” means that organisation.

They include, by reference, the acceptable use policy and the data processing agreement (the DPA). Where these terms and the DPA disagree about personal data, the DPA applies.

2. Accounts and API keys

  • You must be 18 or older and give us accurate information when you sign up.
  • You are responsible for everything done with your account, your team members’ accounts and your API keys.
  • Keep API keys and SMTP credentials secret: anyone who has one can send email as you. Revoke a key in the dashboard as soon as you think it has leaked.
  • If you run sub-accounts for clients, you are responsible for how your clients use them, and you must have their authority to process their contacts’ data.

3. Acceptable use

You must follow the acceptable use policy. In short: email only people who asked to hear from you, honour every unsubscribe, and never send deceptive or harmful mail.

4. Your content and your contacts

You keep all rights in your content: contacts, templates, messages, attachments and any other data you send through the service. You give us a licence to host, copy, process and transmit it only as far as we need to run the service for you.

When your content includes personal data, you are the Data Fiduciary and we are your Data Processor, as the DPA sets out. You are responsible for having the right to send what you send to the people you send it to.

5. Fees, meters and GST

Paid plans are billed monthly. Usage is measured on two meters: transactional emails per month and subscribed marketing contacts. The prices, what each plan includes and what happens when you go over a meter are on the pricing page.

  • Prices in rupees exclude GST. We add GST at the applicable rate, currently 18%, and issue a GST tax invoice with our GSTIN and, if you give it to us, yours.
  • Customers outside India may be billed in US dollars. The tax treatment of those invoices is to be set at legal review.
  • Recurring payments use a mandate you authorise with our payment provider, using the methods offered at checkout. You can cancel the mandate at any time; your plan then ends at the end of the period you paid for.
  • If a payment fails, we will tell you and give you a reasonable time to pay before we suspend paid features.
  • We will email you at least 30 days before a price change applies to you.
  • Fees are not refundable, except where the law requires a refund, or where we end the agreement without cause, in which case we refund the unused part of the period you paid for.
  • The free plan has the limits shown on the pricing page. We may change or end it with 30 days’ notice.

6. Pausing and suspension

Every customer shares the reputation of our sending infrastructure, so we may pause or suspend sending from your account:

  • automatically, for bulk mail only, when your bounce or complaint rate crosses the limits in the acceptable use policy. Transactional mail such as receipts and one-time codes keeps flowing while bulk mail is paused;
  • if you breach these terms or the acceptable use policy;
  • if mail from your account puts the service, other customers or recipients at risk, for example a leaked API key sending spam;
  • for non-payment, after notice;
  • when the law or a competent authority requires it.

We will tell you why and what you need to do to resume, unless the law or the safety of others prevents it, and we will lift a pause once the cause is fixed.

7. Changes to the service, and Beta features

We may add, change or remove features. We will give you 30 days’ notice before we remove a feature you pay for, or change the API in a way that breaks existing integrations.

Features labelled Beta or Coming are not finished. Beta features are provided as they are, may change without notice, and are outside any service commitment. We make no uptime or delivery-time commitment unless we sign one with you in writing.

8. Our intellectual property

The software, the dashboard, the documentation, and the Refiremail name and logo belong to us or our licensors. These terms give you the right to use the service, not ownership of it. If you send us feedback, we may use it without owing you anything for it.

9. Confidentiality

Each of us will keep the other’s non-public information confidential, use it only for this agreement, and share it only with people who need it and are bound by similar duties. This does not cover information that becomes public through no fault of the one who received it, or that the law requires to be disclosed.

10. No guarantee of delivery

We provide the service with reasonable skill and care. Beyond that, and as far as the law allows, we provide it as it is. No email service can guarantee that a mailbox provider will accept a message or place it in the inbox, and we do not.

11. Liability

  • Neither of us is liable to the other for indirect or consequential loss, or for lost profits or revenue.
  • Each party’s total liability under these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
  • These limits do not apply to fees you owe, to breaches of the acceptable use policy, to your responsibility in section 12, or to any liability the law does not allow to be limited.

12. Your responsibility for your mail

You will cover our reasonable costs and losses from claims by others that arise from the content you send, the lists you send to, or a breach of the acceptable use policy by you or your sub-accounts.

13. Ending the agreement, and your data

You can stop at any time by deleting your team in the dashboard. We can end the agreement with 30 days’ notice, or at once for a serious breach.

You can export your contacts and other data at any time while your account is active. After you delete a team, we keep it for 30 days so that you can restore it, and then delete it permanently. Tax invoices are kept as long as the law requires.

Terms that by their nature should outlast the agreement (fees owed, confidentiality, liability, your responsibility for your mail, governing law) continue after it ends.

14. Governing law and disputes

These terms are governed by the laws of India. Before going to court, each of us will try to settle a dispute by talking in good faith for 30 days. The courts at the city named at legal review have exclusive jurisdiction.

15. Changes to these terms

We will post changes on this page with a new date, and email account owners at least 30 days before a change that reduces your rights takes effect. If you do not accept a change, you can end the agreement before it applies to you.

Questions about these terms: [email protected]. These terms are a draft and take effect only after legal review, when the Draft label comes off this page.